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Service Instructions and Form (Residential)Frequently Asked Questions
- What are Liberty Water's business hours?
- Where is Liberty Water located?
- What is Liberty Water's phone number?
- If I have an emergency in the evening or weekend where do I call?
- How do I sign up for service?
- When is my bill due?
- Where do I go to pay my bill?
- Will I be charged a late fee if my payment doesn't get to you on the due date?
- How long does it take to process a payment?
- Why does it take so long for my payment to be posted when I pay by On-Line Banking?
- How can I pay my bill?
- How does your Surepay progam work?
- How do I sign up for Surepay?
- How can I stop a Surepay payment if I believe my bill is incorrect?
- Do you have a payment drop box?
- Where do I report water leaks?
- How long will it take for someone to respond to a water leak?
- What is Arizona Bluestake?
- What should I do if there are bees in my water meter box?
- Do you estimate the usage on my bill?
- How can I tell if my bill is estimated?
- How can I help prevent an estimated bill?
- Can I turn off my own water service?
- There's no shut off valve on my side of the meter and I need to have the water turned off for a plumbing repair.
What are Liberty Water's business hours?
Monday through Friday 7:30am to 4:30pm.
Where is Liberty Water located?
The business office is located at 12725 West Indian School Road, Suite D101, Avondale, Arizona 85392.
What is Liberty Water's phone number?
During regular business hours you can contact us at 623-935-9367.
If I have an emergency in the evening or weekend where do I call?
For emergencies that occur after business hours or on a weekend or holiday, please contact 623-935-3395.
How do I sign up for service?
An application must be completed at least two business days before service is desired. You may apply in person or contact the office at 623-935-9367 to request an application to be sent by mail, fax, or email.
When is my bill due?
Water bills are due upon rendering and delinquent 15 days after.
Where do I go to pay my bill?
Payments in the form of a check or money order can be mailed or delivered in person to the address below:
12725 W Indian School Road, Suite D101
Avondale, AZ 85323
Will I be charged a late fee if my payment doesn't get to you on the due date?
A 1.5% late fee will be assessed on the unpaid balance.
How long does it take to process a payment?
Payments are usually processed within 24 hours of receipt at our office. Since postal deliveries vary, please allow sufficient time for your payment to reach us. Mailing your payment at least 5 days before the due date is recommended.
Why does it take so long for my payment to be posted when I pay by On-Line Banking?
When you pay by "On-Line" banking the bank sends your payment to us via a check in the mail. This process takes a few days and may cause payments to arrive late at our facility. Please check with your on-line banking company to determine the amount of time you will need to allow for on time payments.
How can I pay my bill?
Checks or money orders can be mailed or dropped off at our business office. An envelope is included with your statement for convenience. Cash payments are accepted at the business office. Payments can also be made electronically through our Surepay program.
How does your Surepay progam work?
Payment for your monthly bill is deducted electronically from your bank account on the due date listed on your bill. If the due date falls on a holiday or weekend, the deduction will occur on the next business day.
How do I sign up for Surepay?
There is an application on the backside of your monthly statement. Complete the form, attach a voided check and return it to our business office. Activation usually occurs within three weeks of receiving your application. Once activated you will see "DRAFT-DO NOT PAY" on your statement.
How can I stop a Surepay payment if I believe my bill is incorrect?
If you are disputing any charges on your account, notify our company before the due date and a hold will be placed on the transaction.
Do you have a payment drop box?
Yes, there is a payment drop located just to the right of the main entrance at our business office for check or money order payments. Please do not leave cash.
Where do I report water leaks?
Please report water leaks to our business office at 623-935-9367.
How long will it take for someone to respond to a water leak?
All reported water leaks will be checked the same day as reported. Repairs that require digging may take a couple of days to repair due to the necessary Bluestaking laws.
What is Arizona Bluestake?
Arizona Bluestake is the agency that contacts utilities when underground digging is going to occur. The purpose is to alert excavation crews of hazards. The utilities then mark their lines by painting on the ground the location of the underground lines. Each type of utility uses a different color to mark their lines. Utilities have two days to locate their underground utility lines. Digging cannot occur before all utilities have responded.
What should I do if there are bees in my water meter box?
It is the property owner's responsibility to have bees removed from their property.
Do you estimate the usage on my bill?
Estimated bills are rare. We typically make two attempts to get a meter read before estimating your monthly usage.
How can I tell if my bill is estimated?
If your monthly usage was estimated, your bill will state "Estimated Read."
How can I help prevent an estimated bill?
You can help prevent your water bill from being estimated by making sure the meter box is not obstructed in any way. Shrubs, bushes, and trees need to be trimmed back in order to allow easy meter access. Vehicles should not be parked over the meter box.
Can I turn off my own water service?
Only authorized Liberty Water personnel can turn off the water service at the meter. You may turn off the water at the shut off valve which is located within 18 inches of the meter on the customer's side of the meter.
There's no shut off valve on my side of the meter and I need to have the water turned off for a plumbing repair.
If there is no shut off valve on your side of the meter, you may schedule a service call and we will send someone out to turn your water off at the meter. There is no charge for this service during regular business hours.